Shipping policy

Thank you for shopping with us! We want to make sure your order arrives quickly and safely.

Processing Time

  • Orders are processed within 2–5 business days (excluding weekends and holidays).

  • You’ll receive a confirmation email when your order has shipped.

Domestic Shipping (U.S.)

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

  • Shipping rates are calculated at checkout.

International Shipping

  • We ship to select countries. Rates are calculated at checkout.

  • Please note: International orders may be subject to customs fees, taxes, or import duties, which are the customer’s responsibility.

Free Shipping

  • We offer free standard shipping on orders over $75 (U.S. only).

Order Tracking

  • Once your order has shipped, you will receive a tracking link by email.

  • Please allow up to 48 hours for tracking to update.

Delays

  • We do our best to ensure timely delivery. However, we are not responsible for carrier delays, customs holds, or factors beyond our control.

Wrong Address / Undeliverable Packages

  • Please double-check your shipping address before placing your order.

  • We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

Questions?
If you have any questions about your order or shipping, please contact us at serenid.pr@gmail.com